Any poker site worth its weight will offer good customer support with several contact options. Seeing as how Carbon Poker is the lead site on the Merge Gaming network, they certainly fall into the category of rooms with solid customer service. If you sign up at Carbon Poker and take advantage of the 150% up to $750 bonus offered through our site, the different ways that you can get questions and inquiries answered include email, live chat and an FAQ section. This being said, here is a look at each option in detail.
Like pretty much every other poker site, Carbon Poker offers email support. No matter where you live in the world, you can contact Carbon through email at any time of the day and expect a fast response. At the latest, you’ll get an answer to your inquiry within 48 hours or less. Assuming you have questions about a specific game, you can include the game’s ID and table number so the staff can provide a fast, prompt answer.
Live Chat
Those looking for the fastest possible answer to a question can use Carbon’s live chat feature. Just like email, the live chat feature is open 24 hours a day, and a representative will get to your inquiry within minutes after contacting them. During the live chat, you can describe your question or problem to the rep, and they’ll provide an answer quickly.
FAQ Section
You may not even have to contact Carbon’s staff at all if you look in the frequently asked questions section. As the name implies, Carbon Poker has provided answers to the most commonly asked questions sent to the site. There are quite a few questions in this section, and they’re divided up into 10 different areas. Each area contains several questions, so you only need to click on the topic that likely holds the answer to your inquiry.
